REFUND POLOCY

Return and Refund Policy

At Emehuuu, customer satisfaction is our top priority. We offer a transparent and hassle-free return process. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

Customers have the right to apply for a return or exchange within 14 days after the date of delivery. To initiate a return, please contact our customer support team at support@emehuuu.com within this 14-day window to receive the authorized return instructions and the correct warehouse return address.

Your return package must be dispatched and postmarked within 30 days of the date you originally received the item.

2. Return Eligibility and Conditions

To be eligible for a return, please ensure that:

• The item is unused, unwashed, and in the same condition that you received it.

• The item must be kept in its original packaging.

• Promotional items or gifts redeemed are non-returnable and cannot be exchanged for cash.

Please Note: Do not send your purchase back to the original manufacturer or the address listed on the shipping label. All returns must be sent to our authorized fulfillment warehouse provided by our customer service.

3. Shipping Costs for Returns

• If the return is caused by the consumer (such as choosing the wrong size/color, or changing your mind), the consumer will be responsible for the return shipping fees. The specific cost will depend on the express logistics company you choose.

• If the return is due to our error (such as the goods received being damaged, defective, or incorrect), the consumer is not required to bear any shipping fees for the return.

• Customers will only be charged once at most for shipping costs (this includes the original shipping costs for returns). No restocking fee will be charged to the consumers for the return of any product.

4. Refunds and Processing

Once your return package is received and inspected by our warehouse team, we will send you an email to notify you of the approval or rejection of your refund based on the condition of the item.

If your return is approved, your refund will be automatically processed, and a credit will be applied to your credit card or original method of payment within 3-7 business days.

5. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please follow these steps:

• First, check your bank account or payment processor again.

• Next, contact your credit card company or bank, as there is often a standard processing delay before a refund is officially posted to your statement.

• If you have completed these steps and still have not received your refund, please contact us immediately at support@emehuuu.com.

6. Order Cancellation

We accept order cancellations completely free of charge before the product has been processed or shipped. If your order is successfully cancelled, you will receive a 100% full refund. We are unable to cancel the order if the package has already been handed over to the international logistics carrier.

Customer Support Email: support@emehuuu.com Operating Entity: Zhongshan Shangwei Network Technology Co., Ltd. Business Hours: Monday-Friday, 09:00 AM - 06:00 PM (China Standard Time)